Terms and conditions

These terms are an agreement between you and Yaxbi Software, LLC, which provides and powers Glotra (“we”, “us”, “our”). They cover the Glotra website, dashboard, API and SDK export endpoint (together, the “Service”).

If you sign up or use the Service on behalf of an organization, you accept these terms for that organization and confirm you have authority to do so. If you don't agree, don't use the Service. Our Privacy Policy explains how we handle personal data and forms part of these terms.

• Accounts are created by invitation and activated only once the email address is confirmed. Keep your password and API keys confidential; you are responsible for activity under your account.
• Each organization has one owner, who controls its members, roles, API keys and billing. Organization owners and admins decide who can see and change the organization's content.
• Tell us promptly at glotra@yaxbi.com if you believe your account or an API key has been compromised.

New organizations get a 14-day free trial with limited projects, keys and seats. No card is needed. When the trial ends the workspace locks until a paid plan is chosen; its content is kept and comes back on upgrade.

• Paid plans are billed in advance, monthly or annually, at the prices shown on the pricing page when you subscribe, plus any applicable tax. Each payment gets a numbered invoice.
• Subscriptions renew automatically at the end of each billing period, and the saved card is charged for the next period. We email the organization owner seven days before each renewal.
• We may change prices for future periods. We'll give at least 30 days' notice by email, and the change applies from your next renewal — you can cancel before then.
• If a renewal payment fails, the organization becomes past due and the workspace goes read-only: everything stays readable, exports and SDK delivery to your apps keep working, but changes are paused until the open invoice is paid from the billing page. We do not retry the charge automatically.

The organization owner can cancel at any time from the billing page. No phone call or email is needed.

• Cancellation stops the next renewal. It does not end the period you have already paid for: you keep full access until the end of the current billing period, and the billing page shows the date it ends.
• You can change your mind. Until that date you can resume the subscription from the billing page, and it will renew as normal.
• Past-due subscriptions end immediately. If you cancel while a renewal is unpaid, the subscription ends at once and the unpaid invoice is voided — you won't owe it.
• After the subscription ends, the workspace goes read-only. Your content stays readable and exportable, and SDK delivery to your apps keeps working, but changes are paused until you subscribe again. To have the account and its data deleted, email glotra@yaxbi.com; see the Privacy Policy for how long we keep data after closure.

Because cancelling keeps your access until the end of the paid period, payments are non-refundable, and we don't give prorated refunds or credits for unused time, partial periods, or downgrades. We may issue a full or partial refund at our discretion — for example, for a duplicate charge or a billing error — and will always give one where the law requires it. A refund does not by itself end or change your subscription. To request one, email glotra@yaxbi.com.

Your organization owns the projects, keys and translations it puts in the Service (“Customer Content”). You give us permission to host, copy, process and transmit it only as needed to run the Service for you — including sending text to our machine-translation provider when you use that feature. You are responsible for having the rights to the content you upload.

You agree not to:

• break the law, or upload content that infringes someone else's rights or is unlawful;
• try to access another organization's data, probe or bypass our security, or share credentials outside your organization;
• overload the Service, or use automated means to access it other than through our API within reasonable limits;
• resell the Service, or copy or reverse engineer it to build a competing product.

We may suspend access that puts the Service or other customers at risk, and will tell you why unless the law prevents us.

The Service, its software and the Glotra name and logo are owned by Yaxbi Software, LLC and protected by copyright and other laws. These terms give you a limited, non-exclusive, non-transferable right to use the Service while your subscription is active; they don't transfer any ownership. If you send us feedback, we may use it freely.

We work to keep the Service available and secure but don't guarantee it will be uninterrupted or error-free. We may improve or change features; we won't materially reduce the core functionality of a plan you have paid for during the paid period.

Except as expressly stated in these terms, the Service is provided “as is” and “as available”, without warranties of any kind, including merchantability, fitness for a particular purpose and non-infringement. Machine translations are automated suggestions and may be inaccurate; review them before you ship.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability arising from the Service is limited to the amount your organization paid us in the 12 months before the claim. These limits don't apply where the law doesn't allow them to.

You can stop using the Service at any time by cancelling as described above. We may suspend or end your access if you materially breach these terms and don't fix it after notice, or immediately where required by law or to prevent harm. Sections that by their nature should survive — ownership, disclaimers, limitation of liability — continue after the agreement ends.

We may update these terms. We will change the date at the top and email organization owners at least 30 days before a material change takes effect. Continuing to use the Service after that means you accept the new terms.

Questions about these terms go to glotra@yaxbi.com.